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Data Protection

Ekbet Privacy Policy —
How your information is kept secure

The security of your personal information is our top priority. Find out in detail how Ekbet collects, uses, and protects your data.

Our commitment

How Ekbet protects your privacy

Ekbet's Privacy Policy is built on a foundation of trust and security. See our core principles at a glance below.

Encrypted storage

All your personal information on Ekbet is protected with SSL 256-bit encryption. No third party can access your data.

No Sale of Personal Data

Your personal information is never sold to advertisers or third parties. Ekbet uses data solely to improve its services.

In your control

Update your information, request deletion, or restrict data processing at any time. You have full control.

Minimal Data Collection

Ekbet collects only the information necessary to deliver its services. No unnecessary or excessive data is requested.

Cookie Transparency

Ekbet is fully transparent about which cookies it uses and why. You can update your cookie settings at any time.

Scheduled Deletion

Your data is never held longer than necessary. Once the specified retention period expires, or upon your request, your information is securely deleted.

Table of Contents
  1. Introduction
  2. Data Collection
  3. Use of Data
  4. Data Sharing
  5. Cookie Policy
  6. Data Security
  7. Your Rights
  8. Data Storage
  9. Minors
  10. Policy Updates
  11. Contact
Last Updated: January 2026 Ekbet | ekbet.app

1 Introduction

Ekbet (ekbet.app) takes your privacy seriously. This Privacy Policy explains how we collect your personal information, what we use it for, and how we keep it secure. By using Ekbet's services, you agree to this Privacy Policy.

This policy applies to all Ekbet members, visitors, and users of our services. Before reading on, please note — we never sell your information to third parties and we do not process any data without your consent.

This Privacy Policy forms part of Ekbet's terms and conditions. Any changes will be published on this page, and members will be notified where necessary.

This Privacy Policy has been written in English to ensure our members can easily understand it. If you have any questions, please reach out to our support team.

2 What information we collect

Ekbet collects only the information needed to provide its services. We do not ask for unnecessary or excessive personal data. A detailed breakdown of what we collect is provided below.

Information collected at registration:

  • Full name & date of birth (for age verification)
  • Mobile Number & Email Address
  • Current Residential Address
  • Preferred Currency & Language

Information collected during identity verification:

  • Copy of National ID or Passport
  • Selfie or Photo (if required)
  • Proof of Address documents (utility bill, bank statement)

Automatically Collected Information:

  • IP address & device information
  • Browser Type & Operating System
  • Platform Activity Logs
  • Cookies & session data
Data Types Purpose of Collection Mandatory?
Name & Contact Details Account Creation & Communication Yes
Date of Birth Age Verification (18+) Yes
Identity Documents KYC Verification & Security Where required
Payment Information Transaction Processing Yes
Device & IP Information Security & Fraud Prevention Automatic

3 How we use your information

Ekbet uses your personal information only for specific, legitimate purposes. A clear breakdown of why each piece of data is used is provided below.

  • Account management: Your information is used to create, manage, and secure your account.
  • Service Delivery: To deliver Sports Betting, casino games, fish games, and other services without interruption.
  • Transaction Processing: To securely process deposits, withdrawals, and other financial transactions.
  • Identity Verification: To complete the KYC (Know Your Customer) process and prevent fraud.
  • Customer Support: To resolve issues and respond to your questions.
  • Promotional Communications: To keep you informed about bonuses, offers, and updates, with your consent.
  • Legal obligations: To comply with applicable laws and regulations.
  • Service Improvement: Analytics to improve the overall platform experience.
Rest assured: Ekbet never shares your information with third parties for advertising purposes.

4 Data Sharing & Transfer

Ekbet may share your information with third parties in limited circumstances and only for specific purposes. These cases are clearly outlined below.

  • Payment Providers: Only the information necessary to complete a transaction is shared with mobile banking or e-wallet service providers.
  • Identity Verification Services: With authorized verification agencies to complete the KYC process.
  • Legal authorities: Information may be disclosed to relevant authorities in response to a court order or other legal obligation.
  • Fraud Prevention: With specialized services for fraud detection and prevention.

In all such cases, third parties are required to comply with Ekbet's privacy standards and may only use the information for the specified purpose. Any other use is strictly prohibited.

Ekbet never sells your information or uses it for commercial advertising.

6 Data Security Measures

Ekbet uses industry-leading security technology to protect your information. The key elements of our security framework are outlined below.

  • SSL 256-bit encryption: All data is transmitted through encrypted channels.
  • Firewall Protection: An advanced firewall system blocks unauthorized access.
  • Two-Factor Authentication: Two-factor authentication is available for added account security.
  • Regular Security Testing: Regular security audits are conducted by independent third-party experts.
  • Data Backup: Your information is stored in encrypted backups on secure servers.
  • Access controls: Only authorized personnel have access to data on a need-to-know basis.
In the event of a security breach, Ekbet will notify affected members within 72 hours.

7 Your Rights

As an Ekbet member, you have important rights over your personal information. You can exercise these rights at any time.

  • Right to Access: You have the right to know what information we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate or incomplete information.
  • Right to Erasure: You may request the deletion of your data under certain circumstances.
  • Right to Restrict Processing: In certain cases, you can request that the use of your information be restricted.
  • Right to Data Portability: You can request a copy of your information in a standard, portable format.
  • Right to Withdraw Consent: You may withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

8 Data Retention Period

Ekbet retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

Data Types Retention Period
Account Information 5 years after account closure
Transaction Records 7 Years (Legal Requirement)
KYC Documents 5 years after account closure
Communication History 3 Years
Log Files 1 Year
Marketing Information Until Consent Is Withdrawn

Upon expiry or at your request, your data will be securely deleted or anonymized.

9 Protection of Minors' Data

Ekbet strictly refrains from providing services to anyone under the age of 18. Our platform does not knowingly collect any personal information from minors.

  • Age is verified at the time of registration.
  • Any data found to have been collected from a minor will be deleted immediately.
  • Parents or guardians with concerns are welcome to contact our support team.
If you believe a minor is using an Ekbet account, please contact us immediately. We will take prompt action.

10 Privacy Policy Updates

Ekbet may update this Privacy Policy from time to time. Members will be notified of significant changes via email or through the platform.

  • The date of any update will be noted at the top of the page.
  • Continued use of the platform after any policy changes will be considered acceptance of the updated policy.
  • Explicit consent from members may be sought for significant policy changes.

Previous versions of the Privacy Policy are available upon request from our support team.

11 Contact & Complaints

For any questions, requests, or concerns regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team will resolve your matter promptly.

  • Email: [email protected]
  • Response Time: Within 30 Business Days
  • Important: Initial response within 72 hours
Your privacy is not just a policy to us — it is a responsibility. Ekbet is always here for you.
FAQ

Privacy FAQs

No, Ekbet never sells your personal data to third parties. We only share information where necessary to provide our services and with your consent.

Yes, you may request deletion of your data at any time. However, certain information may need to be retained for a specific period due to legal obligations. We will act on your request within 30 days.

Yes. Ekbet uses SSL 256-bit encryption to keep all payment information secure. Your mobile banking or e-wallet details are used solely for processing transactions and are stored under strict security measures.

Absolutely. You can withdraw your consent to marketing communications at any time — either through your account settings or by contacting our support team. Please note that essential service-related messages cannot be turned off.

Certain essential cookies are required for core platform functionality. However, analytics and functional cookies can be managed through your browser settings. Disabling essential cookies may cause some features to stop working.

Join a Safe & Trusted Platform

Your privacy is fully protected at Ekbet. Register today and enjoy gaming with complete peace of mind.

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